Shipping Information

ewineasia.com procures secured delivery all over Asia in its best conditions.

Delivery Options
Depending on your needs, we propose you three main delivery options; Express Delivery, and Standard Delivery. An order will only be processed when payment is approved. Click on your country of delivery to view the shipping charges. Delivery period stated is an estimate only. All items are subjected to customs inspection which may delay delivery to door. For delivery in Singapore, 3 hours delivery, Express Delivery and Standard Delivery are applicable. Order made by 3 hours delivery will be delivered within 3 hours from time of order approval. Order made by express delivery before 1130 hour will be delivered on the next day after order is approved. Order made by standard delivery will be delivered within 3 days from day of order approval.

Order Tracking
Once an order is processed, a tracking number will be sent to you via email. You will then be able to track your order processing by logging in to your Account and click on Track ID.

Shipping Out
Once an order is shipped, our forwarder will deliver the product, we will not be able to stop the shipment once it is shipped. Please do contact us if you think your order is delayed. If our forwarder loses the package, or if the package is lost in the process of delivery, we will not be able to ship out replacement packages until our forwarder confirms that the package is lost. Without confirmation from our forwarder, we will not know for sure if you will get two shipments if we ship out another one. Another delay is if there is no one to sign for the package, every package we ship usually requires a signature, if a package is returned to us because no one was available to sign for it or the address was input incorrectly at the time you enter the order, you will be charged again to ship it out a second time.

Most orders are shipped within 1 to 5 business days from the date of the order. Your order may be delayed if your ship to address does not match with the delivery address you provide to us. We verify all addresses for protection against fraud. Some orders that are shipped from fulfillment warehouses may require longer for the item to ship. We may also ship the orders with multiple items from different warehouses so it is possible you get the items on different days. Due to the many circumstances such as unable to charge your card or verify your address, we cannot guarantee when your order is shipped out. Also if you choose next day air service, it does not necessarily mean you will get it the next day from the order date, it means that you will get it the next day from the date we ship the order. Shipping charges will be made in the currency the order is made. All prices quoted are based on current transportation charges effective from december 2004. Future update of transportation charges may be made without prior notice.

Return Policy
Please inform us of any damages that may have occurred during the transportation and feel comfortable to write comments on the delivery note. All our shipments are insured. All products must be returned in good condition, including original packaging and all documentation. Charges will be applied for all missing items and breakages. ewineasia.com will not accept items that have been physically damaged or misused. All returns must be shipped freight prepaid. All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases. Please allow 1-2 weeks for all refunds.

Shipments that are refused without prior to our knowledge, or that are returned to us because the address was invalid, are subject to a restocking fee of 5% plus applicable shipping and handling fees.

Shipment
Wines and non-alcoholic goods are shipped separately as dutiable items and non-dutiable items are sent separately for the custom clearance purpose. Hence in an order with different items, 2 shipments may arrive at different rates.

By placing an order at ewineasia.com, a customer has agreed to the terms and conditions of the sale as indicated on this web site. By placing an order at ewineasia.com, a customer has agreed to the total dollar amount of the sale, and authorized ewineasia.com to collect payment via the payment method the customer specified. ewineasia.com reserves the right to make changes to this site and these terms and conditions at any time.

Disclaimer
ewineasia.com attempts to be as accurate as possible in our content and pricing. However, we can not guarantee that the product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, ewineasia.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In addition, links to product reviews are intended to provide visitors with additional information and professional opinion.