Customer Service
- Privacy & Security
- For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible). We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who post messages to our feedback form, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our customer service areas, aggregate information on what pages consumers access or visit.
- Returns & Replacements
- Please inform us of any damages that may have occurred during the transportation and feel comfortable to write comments on the delivery note. All our shipments are insured. All products must be returned in good condition, including original packaging and all documentation. Charges will be applied for all missing items and breakages. ewineasia.com will not accept items that have been physically damaged or misused. All returns must be shipped freight prepaid. All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases. Please allow 1-2 weeks for all refunds. Shipments that are refused without prior to our knowledge, or that are returned to us because the address was invalid, are subject to a restocking fee of 5% plus applicable shipping and handling fees.
- Payment, Pricing & Promotions
- ewineasia.com attempts to be as accurate as possible in our content and pricing. However, we can not guarantee that the product descriptions/specifications, pricing or any other content on the site is accurate, complete, or current. In the event that a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, ewineasia.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In addition, links to product reviews are intended to provide visitors with additional information and professional opinion.
- Viewing Orders
- Once an order is processed, a tracking number will be sent to you via email. You will then be able to track your order processing by logging in to your Account and click on Track ID.
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